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Advanced Communications in the Cloud

UCaaS

UCaaS is now a viable alternative for many enterprise deployments. According to Gartner, enterprise planners should look for expanded global capacity, better customer service and project management, an expanded set of APIs and the ability to deploy a richer set of unified communications functionality led by mobility and video.

As legacy PBX’s are being phased out, the demand for remote and mobile workforces are much more prominent. The flexibility and seamless functionality of UCaaS is a powerful business enabler for enterprises.

UCaaS Assessment

CCaaS

The latest innovations in CCaaS are driving better customer service experiences and uncovering new opportunities through each customer interaction that went unanalyzed before today. The human element will never disappear, but the integration of smart technology - from Artificial Intelligence and biometric appraisal to CRM insight software and analytics - elevates the customer interaction to a whole new level. Learn how HighStrat can advise on CCaaS projects to drive more successful business outcomes.
 

HighStrat utilizes in-depth knowledge to help you navigate the hundreds of UCaaS / CCaaS providers in the market to find the right solution at the right price through our process Transformation Strategy as a Service (TSaaS)..

CCaaS Assessment

CCaaS Projected Revenue

$16.43 Billion

by 2030

The global Contact Center as a Service (CCaaS) market size was valued at USD $4.42 billion in 2022. The market is projected to grow from USD 5.15 billion in 2023 to USD 16.43 billion by 2030, exhibiting a CAGR of 18% during the forecast period.

Some of the UCaaS/CCaaS Providers We Work With:

Check Out Our Ecosystem of Providers >